Frequently Asked Questions (FAQ)
1. What is the source and quality of your products?
We partner with reputable, certified laboratories and suppliers to ensure all our products are of the highest purity and quality. They are rigorously tested for consistency and potency, so you can trust you’re receiving a premium product.
2. How do I choose the right product or dosage for my needs?
While we provide detailed product descriptions, we are not medical professionals and cannot give medical advice. We recommend consulting with a qualified healthcare provider or conducting thorough, independent research to determine what is best for your individual goals and needs.
3. Is my personal and payment information secure?
Absolutely. We use advanced SSL (Secure Sockets Layer) encryption on our website to protect all your personal and payment details. Your data is never shared, sold, or stored on insecure servers.
4. What is your return or refund policy?
Due to the sensitive nature of our products, we have a strict no-returns policy for items that have been opened or used. However, if you receive an incorrect or damaged item, please contact us within 48 hours of delivery with your order number and photo evidence, and we will gladly resolve the issue.
5. Do you ship to my country?
We currently ship to a wide range of countries. During the checkout process, you can enter your address to confirm we deliver to your location. For a full list of available countries, please see our Shipping Policy page.
6. How can I get in touch with customer service?
Our dedicated support team is here to help! The fastest way to reach us is through our Contact Us page. Please include your order number for any order-specific inquiries to help us assist you promptly.